Who this is for
- Distributors and wholesalers whose dealers send orders as WhatsApp text, voice notes or photos of a handwritten list.
- Manufacturers and logistics firms whose customers call or message to ask for dispatch and delivery status.
- Owners who approve discounts, purchase orders and leave on WhatsApp and have no record of what was approved.
- Construction, facility and field-service companies that need daily site reports, photos and attendance from staff who will not open an app.
- Retail chains and clinics that send appointment reminders, payment reminders and invoices by hand.
What we build
- Order intake: a dealer sends an order as text, voice note or photo; the bot reads it, confirms items and quantities, and creates the order in Tally, Sheets or your ERP.
- Status updates: automatic messages when an order is confirmed, packed, dispatched, delivered or paid, pulled from the system that already knows.
- Approvals: a purchase order or discount request arrives as a WhatsApp message with approve and reject buttons, and the decision is logged with time and name.
- Field reporting: site staff send photos, counts and a short checklist on WhatsApp; the data lands in a Sheet or ERP with location and time.
- Payment reminders: receivables from Tally turned into polite, scheduled reminders with the GST invoice attached, in Malayalam or English.
- Hand-off to a human: any message the bot cannot handle goes to a named person with the full history, so no customer is stuck with a machine.
- Opt-in and template setup: the Meta business verification, number, message templates and opt-in flow done correctly so you are not blocked.
Typical scope
A pilot usually covers one flow, most often order intake or status updates, for one group of customers or dealers, connected to one system such as Tally or Sheets. We start with that flow, run it with a small group of dealers or staff, fix the wording and the edge cases, then open it to everyone. This service is not bulk marketing blasts and not a chatbot that only answers FAQs; it is a link between WhatsApp and the systems that run your business. It is also not needed if you only want a catalogue, quick replies and a business profile: the free WhatsApp Business app does that, and we will tell you so in the audit. The API only pays off once a real system has to read or write the messages.
What you receive
- A verified WhatsApp Business API number on your own Meta business account, with Azerlia removed from admin after handover.
- Working flows connected to Tally, Sheets or your ERP, with a diagram for each.
- Approved message templates in English and Malayalam (and Arabic for UAE if needed).
- A human hand-off inbox and a short guide for the staff who will answer it.
- A monthly cost estimate for messages based on your real volumes, using Meta's rate card.
- A measurement sheet comparing the agreed success metric before and after the pilot.